Mission


Omni-Care strives to maintain the quality of life, dignity and independence of people living in our community who are elderly, disabled or who have serious medical conditions.

 

Omni-Care is firmly and totally committed to delivering the highest quality care by providing trained and reliable staff and excellent customer service at all levels of the organisation.

 

We recognise that the continual development and refinement of our processes and procedures is paramount to our continued success and the achievement of our goals.

 

our mission

History


The company was established in February 1999 as a small home based operation in Melbourne’s northern suburbs. From these humble beginnings, and as a result of excellent and flexible service provision, Omni-Care has expanded. Today we service all areas of metropolitan Melbourne and have a workforce of approximately 350 consisting of office staff and support workers.

 

Omni-Care continues to be a family owned and operated business. As we have grown we have worked hard to ensure that our clients continue to feel that they are receiving the personal service that makes all the difference in an already stressful and often complex situation.

 

We recognise that the best service provision is a partnership between our client’s, their representatives and our team. We strive always to strengthen and maintain these partnerships by listening to your needs, communicating well and providing flexible and practical support.

 

We provide a full range of support services to ensure that you receive the support you need. These services are provided predominantly in client’s homes however we also assist with complementary support for those living in community residential units, nursing homes and hostels.

 

Omni-Care – servicing the community with care!


Our Staff


At Omni-Care we are very proud of the great job that our staff do. The quality of our service provision is dependent upon the excellence of all our staff both those in the field and those in the office.

 

Our support workers are the people who are attending our client’s homes and providing service every day. When we recruit we are not just concerned about qualifications, but also about life experience, personality and common sense.

 

Our clients can be sure that they are in safe hands due to the training and assessment processes we have in place, commencing at recruitment and continuing throughout our support workers employment with us.

 

You can feel secure in allowing our staff into your home. All of our staff are police checked at the commencement of their employment. The support workers and other staff who attend client’s homes are then police checked annually. This exceeds the requirement of the Aged Care Act which requires checks every three years.

 

All support workers employed by Omni-Care either have Certificate III Home and Community Care or a higher qualification or are enrolled as a trainee when they commence with us.

 

We conduct two reference checks for all new staff and assess their competency before they commence providing service on our behalf, so we are sure that they can do what we say they can.

 

When you commence service with Omni-Care you will be allocated a Care Coordinator.  The Care Coordinator is responsible for matching appropriate support workers to your program, they are also the person that you speak to about changes, additional requirements, cancellations and to give feedback


FAQ


Who can use our service?

 

We provide assistance to anyone living in the community who needs our help. We assist people who are elderly, who have a disability or a medical condition and who require help. Our clients range in age from 0 – over 100.

 

How do I get started?

 

The easiest way to get started is to call us on 9484 8102 or alternatively click on the ‘Get In Touch’ icon on the home page and send us an email. A care coordinator will discuss your needs with you.   

 

We will need to ask you some questions about your situation and requirements to ensure that we know exactly what will work best for you. If your care isn’t case managed or you haven’t received care from us before it may be best for us to meet with you and do a home visit to assist with this process. 

 

Do I need to pay?

 

If you have an aged care or disability package then the cost of your care comes out of your package. You may be required to make a co-payment, however this depends on the organisation that administers your package.

 

If you are not eligible for a package or your package doesn’t meet your needs and you require additional care then you can pay privately for service.

 

If I am paying privately do I need to sign a contract?

 

If you are paying privately you will need to sign a service agreement which outlines the terms and conditions of service provision. It is quite a straight forward document. We can post or email it out to you and you can post or email it back. Once we receive this documentation we can start within 24 hours.

 

How do I find out what government assistance I’m entitled to?

 

If you have a disability and you live in Victoria visit the Department of Human Service website at www.dhs.vic.gov.au.

 

If you are elderly then you should access the My Aged Care website at www.myagedcare.gov.au or call the Aged Care Information line on 1800 200 422.

 

How do I get access to an aged care package?

 

Access to a package commences with an aged care assessment. For more information about accessing an assessment o be assessed access www.agedcareaustralia.gov.au.

 

I have a government package and currently have a different provider. Can I change to Omni-Care?

 

Under the various disability and aged care packages you can purchase service from you preferred provider irrespective of who administers your package. Talk to the organisation who administers your package about how.